How to prepare for your cleaners arrival and what to expect on your First Cleaning:
Declutter and Clear Surfaces
Begin by tidying up your space and removing clutter. Clear the kitchen sink of dirty dishes so your cleaners can access all surfaces. (Dishwashing is available as an add-on.)Secure Valuables and Fragile Items
Please store any valuables or delicate items and let us know in advance if there are areas you’d prefer we avoid.Prepare Pets
If you have pets, we kindly ask that they be secured during the cleaning to ensure a smooth and safe experience for everyone.Provide Parking Details (if needed)
If parking near your home is limited, please include instructions or a suggested location in your booking notes.Plan for Contact-Free Entry (Optional)
If you won’t be home during your appointment, just let us know. Contact-free cleanings are common—please leave clear entry instructions (e.g., door code or lockbox) in your booking notes.Expect a Text Notification
You’ll receive a text message when your cleaners are on their way and another when they arrive, so you’re always in the loop.Know What to Expect from Your First Cleaning
Your initial cleaning may take longer and is priced higher than follow-up visits. This is due to the extra time, care, and cleaning products needed to get your home to a maintenance level.We Bring All Supplies
Your cleaner will arrive fully equipped with professional cleaning supplies—no need to provide anything unless you have a specific product request.Optional Walk-Through
Once the cleaning is complete, you’re welcome to do a walk-through with your cleaner to ensure everything meets your expectations.Enjoy Your Clean Space!
Sit back, relax, and enjoy the fresh start of a beautifully cleaned home. You’re in great hands!
Standard Cleaning Policies
What if I don’t have parking available for the cleaners?
We require parking to be available for our cleaners. If you live in an area with limited parking, please arrange for a spot within 300 feet of your property.
If our cleaners are unable to find parking within 20 minutes of arrival, and no prior arrangements have been made, a cancellation fee will apply.
Will I get the same cleaner each service?
We do our best to assign the same cleaner to your home for each visit to ensure consistency and comfort. If your regular cleaner is unavailable, we’ll notify you in advance and offer the option to either reschedule or have another trusted team member complete the cleaning.
What about pets?
We love pets and are happy to work in pet-friendly homes! To ensure a smooth and efficient cleaning, we kindly ask that high-energy or anxious pets be crated or kept in a separate room during the visit.
If you prefer all-natural, pet-safe cleaning products, just let us know—we offer a Green Clean add-on using eco-friendly, non-toxic products safe for your furry family members.
What We Don’t Clean
To ensure the health and safety of our team, there are a few services we are unable to provide:
Cleanup of bodily fluids or human waste (including feces, urine, and blood), except for routine cleaning around toilets.
Cleanup of animal waste, including rodent droppings or urine.
Exterior window washing, or cleaning of uncovered patios, decks, or carports.
Homes with excessive clutter or unsanitary conditions that prevent us from cleaning effectively according to our Standard Cleaning Policy.
What if I’m not happy with my service?
Your satisfaction is important to us. If you're not completely happy with your cleaning, please contact us within 24 hours of service completion. We’ll schedule a return visit at our earliest availability to re-clean any missed areas—at no extra charge.
If a return visit isn't possible, a partial refund of $50 may be issued, depending on the circumstances.
We’re committed to making things right and appreciate the opportunity to do so.
How do I reschedule or cancel my service?
Life happens, and sometimes cleanings need to be rescheduled. Just let us know as soon as possible—by call, text, or email—and we’ll do our best to find the next convenient time for you.
Please provide at least 24 hours’ notice to avoid a $50 cancellation fee. Same-day cancellations incur this fee to cover the cleaner’s lost wages.
Payments
We accept all major credit cards for your convenience.
A temporary payment hold will be placed on your card 24 hours before your scheduled cleaning to confirm that funds are available. This is an authorization only—you are not charged at this time.
Payment is automatically collected after your cleaning is completed.
If the card on file is declined, you’ll receive an email notification. You can update your payment information at any time through our self-service portal or by contacting us directly.
Please note that service cannot be completed without a valid payment method on file.
Sick Policy
To help keep everyone healthy, we kindly ask that you reschedule your cleaning if you or a household member is experiencing a contagious illness (such as the flu, cold, pneumonia, or chickenpox). While we thoroughly disinfect each home, there’s still a risk of spreading germs between visits—or our team becoming ill.
Out of respect for your household, our cleaners will also stay home if they are feeling unwell. Your health and safety are just as important as ours, and we appreciate your understanding and cooperation.